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Privacy Policy

Besides offering our clients a safe way for making online transactions, we are completely committed to protecting our clients’ privacy and their personal data. This privacy policy is applicable both for ourselves (including our subsidiaries and affiliates) on our website, as well as on websites belonging to our partners.

Regarding our clients' information

We only ask that our clients send us the information necessary for using the service offered through our website or websites of our partners. This information includes your name, e-mail address, your mother’s name (only for verifying your passport), address, phone number and payment information (which includes credit card, contact and bank information).

Use and Release of Personal Information

We only use our clients’ personal data to improve our services. For example, we use them to verify the identity of buyers, sellers and agents, for processing transactions, verifying receipt of payment and confirming delivery information. These uses include (even though they are not limited to these) the exchange of information with other companies (such as credit card companies or banking institutions) and the exchange of information with the other party of your transaction. In addition, we could also request information internally in order to improve our services.

Restriction and revealing your information by us

We don't sell, publish, reveal or rent our clients' information collected through our website, servers or in any other way, to third parties. Nevertheless, we could occasionally recover and or reveal, transfer or share demographic information that we have obtained.

Relation with our website partners

We often offer our services through other websites associated with ours and our technology is frequently integrated with offers from the mentioned associated websites. For example, you can access our services while shopping on another website where the product is offered. Our partners can obtain further additional information about you from your website or, as another way, through your access and use of their offered services and products that aren’t linked to our services. The use, privacy and security of said information is not within our control, so it is not our responsibility and are therefore subject to the agreements of said partner. Our partners usually must send us all the necessary information about you that can improve our services.

In the majority of cases, we have joint ownership with our partners of your information. We don’t guarantee and we’re not responsible for any use made of your information by our partners that, on the contrary would be a violation of our privacy policy. In addition, we usually share our clients’ information with our partners in order to improve our services as well as though of our partners.

Revealing information to protect our clients' rights and comply with the law

We fully cooperate with requests from officials and third parties so as to protect intellectual property and other rights. We also fully comply with all applicable laws, including those related to providing trust fund services.

We can reveal, according to our judgment, user information requested to fully comply with all acts and laws in the course of conducting our business. We may also reveal your information and communications in order to protect our rights. In these cases, your private communications and identifiable personal information can be revealed in other ways not described in this privacy policy.

Passwords and our confidential information

We request that you not reveal or share your password or any other identification information that we have offered with any other person. Said password and information is our property, and your use can be revoked at our discretion; you cannot use any other password other than the one that we give you.

Use and revelation of transaction information

The terms and conditions of any transaction facilitated by PAYOPM.com must be considered confidential information and, therefore, PAYOPM will not reveal the terms to outside parties without written consent from all parties involved in the transaction.

Use of cookies

Cookies are data entered into your computer by our navigator. For example, if you decide to select the option of saving your username; when you want to enter our site, the entered cookie are used to restore said data. Cookies are necessary for following your session when you are working on a transaction.

Security

It’s important that you understand that perfect security doesn’t exist on Internet. We employ standard industrial technology to protect our users’ information, including firewalls and secure layer sockets. We also adopt offline security measures where our brick and mortar installations are to protect the privacy of your personal information. While we use reasonable security measures, we are not responsible for any unauthorized loss or revelation of your information. In addition, we are not responsible for the revelation of information by our partners or by any other company that is not under our control.

Changes in your account

PAYOPM.com offers the possibility of changing or editing your personal information contained in our profile. Additionally, PAYOPM gives you the opportunity of deactivating your account if you feel it to be pertinent. Contact us to fill in the client support form to request the deactivation of your account. If you have any open transactions, your account won’t be deactivated until the transaction has been completed.

We reserve the right to retain information after your account has been deactivated, or information which you requested to be eliminated, with the objective of complying with applicable laws, resolving disputes or strengthening our rights.

Revisions of this privacy policy

We reserve the right to retain information after your account has been deactivated, or information which you requested to be eliminated, with the objective of complying with applicable laws, resolving disputes or strengthening our rights.

Política anti lavado de dinero

La billetera electrónica offshore PAYOPM está totalmente comprometida con el cumplimiento de leyes y regulaciones internacionales vinculadas con los servicios financieros, que le permiten impedir, en todo momento, que a través de su plataforma se realicen envíos de fondos relacionados con lavado de dinero, terrorismo y operaciones financieras fraudulentas. Para impedir el uso de la plataforma en este tipo de crímenes financieros, PAYOPM ha implementado una serie de medidas que aseguran el cumplimiento de todos los estándares globales en la lucha contra el lavado de dinero. Además, PAYOPM espera que sus clientes cooperen en todo momento para prevenir y reportar cualquier tipo de incidente. PAYOPM pondera como uno de sus grandes atractivos la seguridad en la información de sus clientes, pero también pone en práctica acciones que le posibiliten mantener el estatus de una sociedad que opera con pagos electrónicos globales, por lo que sus clientes, al registrarse en el sistema, tendrán que ofrecer determinados documentos legales que permitan confirmar su identidad. PAYOPM se reserva el derecho en cualquier momento de solicitar nuevos documentos, PAYOPM podrá solicitar a sus clientes el envío de información personal adicional, en el caso que fuera necesario. En casos determinados PAYOPM podrá bloquear la cuenta de un cliente si considerara que esta estuviera relacionada con alguna actividad potencialmente fraudulenta.

SUPPORT SUPPORT

Support

FAQ

General: info@payopm.com

Customers: customer@payopm.com

Support: support@payopm.com

Phones
Italy: +39 (06) 99335786
Spain: +34 (93) 1845787
Panama: +507 8327893
Panama: +507 8339512
United Kingdom: +44 (203) 6951776
United States: +1 (305) 3402627
Switzerland: +41 (91) 2280356

Customer service from
02:00 - 06:00 (English, Italian, Spanish)
09:00 - 18:00 (English, Spanish)
14.00 - 18.00 (English, Italian, Spanish)
Monday to Friday, Panama time